Policy for Direct Sales and Shipping

  • You must be 18 years old to purchase on our on-line store. (Must be 21 for certain products)
  • You are responsible to determine that no laws or regulations prohibit your purchase or possession of airgun and airsoft products and that there are no other reasons that you cannot legally purchase or possess the product.
  • Adult signature will be required for all sales of airguns.
  • We do not ship outside of the United States, or to US territories or APO addresses. We do not ship to PO boxes.
  • There are areas to which Crosman cannot ship airguns or airsoft guns. Certain states and municipalities have established certain limitations, and Crosman reserves the right not to ship particular products to certain locations.

 

General Returns Policy

Return policy stated below applies only to return of items purchased directly from Crosman Corporation.
STOP:
If you are having Technical Difficulties, Contact Crosman Customer Service @ 800-724-7486 prior to returning product. In many cases our trained Customer Tech Support Staff can resolve issues. Call Customer Service Mon - Fri / 8:00 am - 4:30 pm (EST) or email us from our website

All Returns must include:

  • Crosman Return Form (included with your order). Include a clearly written note explaining the Nature of the Problem, your Name, Address, Telephone Number and Order Number. If you have lost the form, please contact Crosman Customer Service @ 800-724-7486
  • Copy of Original Receipt
  • Reason for Return: Exchange, Refund, Warranty Repair/Replacement
  • Returns may be subject to a 15% restocking fee.
  • Unfortunately we cannot refund original delivery and handling fees for online orders. If you cancel your order after the item has been shipped - delivery and handling costs will not be refunded.

Items that are used, not in original packaging or otherwise not in new, sellable condition cannot be returned without prior authorization from a Crosman Customer Service Representative at 800-724-7486. If approved a restocking fee of fifteen (15%) percent may apply.

To return a Crosman or CenterPoint product for repair, replacement or refund, ship to:

Note: CO2 products must be shipped via ground transportation.

Crosman Corporation

ATTN: WEB/DIRECT RETURNS

7629 Routes 5 & 20

Bloomfield, NY 14469

Shipping & Handling Fees: Consumer is responsible for all shipping fees to Crosman Corporation. Returns should be shipped via UPS or FEDEX for tracking purposes. Crosman Corporation is not responsible for returns shipped otherwise. Adult Signature Required: Airguns are shipped via UPS/Adult Signature Required - should UPS return an order to us undeliverable because no adult was present at time of delivery, the cost of reshipping order is at consumer expense.
Refunds: Consumer Purchases from Crosman Online Store or Direct through Customer Service may only receive a full refund under the following conditions: All refunds are subject to condition of merchandise received by Crosman Corporation, and must comply with the return policy.
  • New, Unused Products purchased directly from Crosman Corporation.
  • Return within 30 days from date product was delivered to consumer.
Credit Card refunds will be processed back to original form of payment within two business days from date of receipt of product at our facility. Exchanges will be processed within four business days from date of receipt of product at our facility subject to inventory.
Warranty Returns: Subject to terms and conditions of specific product warranty outlined in owner's manual.
  • Must include original receipt dated to comply with warranty of product. Example: serial number on airgun or crossbow must be dated within one year. Additional product warranty information can be found here...
  • Include a detailed letter explaining the nature of the problem. Be sure to indicate name, address and telephone number. Allow 4-6 weeks for repairs.
  • Call Customer Service @ 800-724-7486 or email us from our website www.crosman.com for additional information concerning warranty returns or repairs of your product.
Custom Gun Returns:
  • No returns or refunds of Custom Guns.
  • Cancellations received within 48 hours of placing order are allowed and are subject to a $25 cancellation fee.
  • Call Customer Service @ 800-724-7486 or email us from our website www.crosman.com for information concerning warranty repairs on your Custom Gun.